TDRA Regulations | Version 2.0 | July 2023
Article 14(3) of Federal Decree-Law No. 3 of 2003 Regarding the Organisation of the Telecommunications Sector, as amended (hereinafter the “Telecommunications Law”) grants the TDRA the power to issue regulations, instructions, decisions and rules regulating the conditions, level and scope of services provided by the Licensees to subscribers…including the standards and quality of the provided services, terms of supply, the handling of subscriber complaints and disputes, provision of information to subscribers, usage of subscriber personal information and the provision of bills to subscribers.
These Regulations are issued pursuant to the provisions of the Telecommunications Law and the powers vested in the TDRA.
These Regulations are in addition to and complement other applicable UAE laws and the TDRA’s Regulatory Framework. Nothing in these Regulations shall be construed as waiving or modifying Licensee’s obligations to comply with any other applicable laws in the UAE, nor as waiving or modifying Licensee’s obligations to comply with any other applica...