Version 30 September 2026
This Agreement is between CASE BY CASE SOFTWARE DESIGN CO. L.L.C, Dubai trade licence no. 1319985, issued by the Dubai Department of Economy and Tourism (we, us), and the individual or organisation accepting it (you). Our address is Office 2105-E-23, Citadel Tower, Business Bay, Dubai, UAE. Website: https://reallaw.ai; platform: https://app.reallaw.ai. Contact: [email protected]; +971 58 660 3929.
The Service is a software platform providing access to legal materials and tools for searching, organising and analysing information for research purposes. This Agreement covers our websites, platform, AI features and integrations.
1 Your agreement with us
1.1 You accept this Agreement by expressly agreeing to it on the Service or by accepting a quotation supplied with it. You must be at least 18 and legally capable of contracting. If accepting for an organisation, you confirm your authority to bind it.
1.2 The commercial terms presented at checkout or in a quotation and accepted by you, including the services, price, taxes, term, users, limits and renewal arrangement, form part of this Agreement. Changes to published prices or plans do not alter those accepted terms except as expressly permitted by this Agreement.
1.3 Where we process personal data on your behalf, the Data Processing Agreement (DPA) supplied or linked with this Agreement forms part of it and prevails for that processing. For other matters, an amendment signed by both parties prevails over the agreed commercial terms, which prevail over this Agreement for the relevant purchase. This Agreement, the agreed commercial terms and any applicable DPA and signed amendments constitute the entire agreement between us for the Service. Any additional terms proposed by you apply only if we expressly accept them in writing.
2 Access and acceptable use
2.1 We grant you a non-exclusive, non-transferable right to use the Service within your authorised access and applicable limits, including for research supporting your professional work for clients, subject to section 5.1. Each user must use their own credentials. You are responsible for accurate account information, credential security and authorised users acting under your direction. Report suspected compromise promptly.
2.2 You must not use the Service unlawfully, infringe others' rights, submit malicious code, interfere with security, evade access or payment controls, share or resell credentials, or use unauthorised automated access. You must not systematically extract our database, republish protected materials, create a substitute service from them, or use them to train models without our written permission. Authorised integrations remain permitted within their stated scope. You must not reverse engineer the Service except where permitted by mandatory law.
2.3 We may enforce agreed limits and apply proportionate controls against fraud, multiple-account abuse and unauthorised extraction. Broader restrictions or suspension are governed by section 10.
4 Your content
4.1 Inputs are material you submit, including prompts and files. Outputs are results generated or prepared specifically for your request. You and the relevant rights holders retain rights in Inputs. You must have the permissions and lawful grounds needed to submit them for the disclosed processing.
4.2 You permit us and our appointed providers to host, copy, process, transmit and display Inputs to provide and secure the Service, handle your requests and carry out additional processing lawfully authorised under section 6. This permission lasts only while the permitted processing or lawful retention continues. It does not authorise selling your private content or publishing it without permission.
4.3 Do not submit passwords, card security data, unnecessary personal information or material whose processing or transfer through the Service is prohibited. Before submitting confidential or privileged client material, establish your authority to use the Service under its disclosed processing arrangements. Personal data relating to anyone under 18, and specially regulated health, banking, credit or classified data, may be submitted only with our prior written agreement and all legally required safeguards.
4.4 We may remove or restrict unlawful content or content presenting a security risk, subject to any lawful preservation requirement.
5 Intellectual property
5.1 To the extent rights exist and are transferable, we assign to you our rights in Outputs created specifically for you, excluding the Platform Materials and third-party rights described below. You may use, adapt and incorporate Outputs into your own work, subject to this Agreement. Similar results may be generated for other users without disclosure of your private content.
5.2 We and our licensors retain rights in the software, interfaces, brands, original editorial materials, templates and protectable selection or arrangement of the database (Platform Materials). We do not claim rights in official legal texts, facts or other material excluded from copyright protection by law. Third-party rights remain with their holders.
5.3 You may use Platform Materials during authorised access, adapt templates and include reasonable excerpts in client work. Citation of underlying legal sources remains permitted. Preserve applicable attribution and rights notices. You may retain lawful archival copies and continue using completed work product after access ends. The licence to Platform Materials incorporated into an Output continues for permitted use of that Output. It does not permit bulk distribution or sale of our library or templates as standalone products.
5.4 We may use product suggestions without payment. This does not grant rights to accompanying confidential content or personal data. Use of your name, logo or testimonial requires separate permission.
6 Confidentiality and data
6.1 Each party must protect the other's confidential information, use it only for authorised purposes and disclose it only to persons who need it for those purposes and are bound by appropriate confidentiality duties, or as required by law. Inputs and non-public Outputs are confidential. This obligation does not cover information lawfully public, already known without restriction, independently developed or lawfully obtained elsewhere. Where legally compelled to disclose, the receiving party will limit disclosure and notify the other where lawful. These confidentiality obligations survive termination of this Agreement for as long as the information remains confidential.
6.2 Subject to applicable law, any required consent and an applicable DPA, the permission in section 4.2 includes review of Inputs and Outputs to improve prompts and retrieval, and session recording. We do not use private content or information derived from it to target advertising, build marketing profiles or generate sales leads, or disclose it to others for those purposes. Processing by our appointed providers remains limited to the permitted purposes under sections 4.2 and 6.1. Our Privacy Policy explains the processing, recipients and choices.
6.3 A DPA may record instructions for processing on an organisation's behalf. Its restrictions must be implemented before the covered processing begins.
7 Fees and renewal
7.1 Pay the charges specified in the agreed commercial terms when due. Any upgrade, additional user or overage requires your acceptance of its price. Unused allowances do not carry forward unless those terms state otherwise. A free account does not become paid without an accepted purchase. An invoice records charges under the agreed terms and does not amend them.
7.2 Automatic renewal and payment collection apply only where the amount, billing interval and cancellation method were disclosed to you and you authorised the renewal and collection. Otherwise, the subscription ends on expiry of its agreed term unless the agreed commercial terms expressly provide another renewal arrangement. We may retry an unsuccessful authorised charge.
7.3 Stop renewal through subscription management where available or by emailing [email protected] before the next renewal. An email request takes effect on receipt. Access continues until the paid period ends; cancellation does not itself create a refund entitlement. An account-closure request also stops future renewals. Refunds are governed by section 8.
7.4 We will give at least 30 days' notice of a price increase. It applies from a renewal after that notice period; the existing price applies to any earlier renewal unless you agree otherwise. You may cancel before the increase applies.
8 Refunds and complaints
8.1 Payments are non-refundable except as required by law or this Agreement. Non-use, a change of mind or account closure alone does not entitle you to a refund. We may grant a discretionary refund without creating an obligation for other purchases.
8.2 This policy preserves mandatory remedies for defective, misdescribed or undelivered services, unauthorised or duplicate charges, and other legally protected grounds. We will provide the remedy required by applicable law.
8.3 If we end paid access for convenience or materially discontinue the purchased service during its prepaid term, we will refund fees attributable to the unavailable period or service. If our material breach is not remedied within 14 days after written notice, you may terminate the affected service and receive the corresponding unused prepaid fees. Any mandatory right to earlier or additional relief remains effective.
8.4 Send complaints to [email protected] with your account or invoice reference and relevant details. Approved refunds are normally returned to the original payment method. This process does not restrict complaints to authorities or legal remedies.
10 Suspension and termination
10.1 We may proportionately restrict access for overdue payment, material breach, a credible security or abuse risk, or a legal requirement. We will normally give notice and an opportunity to resolve the issue; immediate action is permitted where reasonably necessary to contain harm or comply with law. We will explain the restriction where lawful and safe and restore access when its grounds are resolved.
10.2 Either party may terminate for a material breach not remedied within 14 days after notice, or immediately if the breach cannot be remedied and termination is proportionate. You may request account closure through support. We may discontinue free access on reasonable notice; ending paid access remains subject to section 8.3.
10.3 On termination, access ends and valid outstanding charges remain payable. Data return, retention and deletion follow the Privacy Policy and any DPA. Request needed copies before closure, including through support where no export function exists. Rights in completed work product, confidentiality, accrued payment obligations, liability and dispute provisions survive termination.
11 Liability
11.1 Nothing in this Agreement excludes or limits liability for fraud, wilful misconduct or gross fault, harmful acts where limitation is prohibited, mandatory consumer remedies or compensation, or other non-excludable liability. Data subjects' rights and the powers of competent courts and regulators remain unaffected.
11.2 Subject to section 11.1, our aggregate contractual liability for the affected Service is limited to one year’s subscription fees, excluding tax. The calculation uses the total agreed subscription price in effect immediately before the first event giving rise to a claim covered by this limit. For monthly subscriptions, the limit is 12 times the monthly fee; for other billing periods, the equivalent annual amount applies. If no subscription applies, the limit is the fee paid or payable for the affected Service, excluding tax. These limits apply to all contractual claims in aggregate, including confidentiality and data processing claims, and not separately to each claim, user or document. A different limit applies only if expressly agreed in writing and signed by both parties.
11.3 Subject to section 11.1, we exclude liability for indirect or consequential loss and loss of profit, revenue, opportunity, savings, goodwill or data. This does not relieve us of an expressly agreed refund or obligation to return or delete data. Neither party may recover twice for the same loss; each must reasonably mitigate its loss.
11.4 If you use the Service for business, you will defend and indemnify us and our personnel against third-party claims arising from:
(a) Inputs or instructions provided by you or users acting under your direction, including our processing of them in accordance with this Agreement;
(b) any actual or alleged breach of this Agreement, violation of applicable law or infringement of third-party rights by you or those users in connection with the Service; or
(c) work product, products or services you or those users provide to others using the Service, Outputs or Platform Materials.
This obligation covers damages finally awarded against us or our personnel, settlement amounts approved under this section, and reasonable defence costs, including legal fees, as incurred, subject to adjustment for the exclusions below.
It excludes amounts to the extent caused by our or our personnel’s breach of this Agreement, negligence, wilful misconduct or unauthorised processing.
We will promptly notify you of a claim and reasonably cooperate at your expense. Late notice reduces your obligations only to the extent it prejudices the defence. At our option, you must conduct the defence through counsel reasonably acceptable to us, or we may control the defence at your reasonable expense.
Neither party may settle a claim at the other’s expense or bind the other party or its personnel without that party’s prior written consent, not to be unreasonably withheld or delayed.
12 Changes and general terms
12.1 We may develop the Service and replace technical methods and suppliers, subject to purchased commitments, applicable data protection requirements and any DPA. Roadmaps do not constitute delivery commitments. Material reductions of prepaid services remain subject to section 8.3.
12.2 We will give at least 30 days’ notice of material changes to this Agreement. Changes materially reducing prepaid rights or expanding permitted use of your content require your agreement or take effect at renewal following the required notice and acceptance. Necessary legal or urgent security changes may apply earlier with as much notice as practicable; if materially adverse during a prepaid term, you may terminate the affected service for a proportionate refund. Changes do not operate retrospectively or supply consent to a new processing purpose.
12.3 Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control, to the extent permitted by law. The affected party must take reasonable steps to mitigate its effects. Mandatory restitution and refund rights remain effective.
12.4 We may transfer this Agreement with the relevant business to a successor assuming our obligations, on notice. You may transfer it with our written consent. Any invalid provision is severed to the extent necessary. A failure to enforce a provision is not a continuing waiver.
12.5 UAE federal law and the laws of Dubai govern this Agreement. Subject to mandatory jurisdiction and complaints rights, the onshore courts of Dubai have exclusive jurisdiction; this is not an election of DIFC Courts jurisdiction. Mandatory rules applicable to the customer or activity, including in free and financial zones, remain effective.
12.6 The English version prevails in case of conflict between language versions, except where mandatory law requires otherwise.