Answer:
UAE consumer protection law gives buyers clearly defined rights when a product is defective — including the right to repair, replacement, or refund at the seller's expense. These rights cannot be waived or limited by the seller through any contractual clause or store policy. Online purchases carry additional fraud risks, which are addressed through a separate complaints mechanism.
LEGAL BASIS
- Federal Law No. 15 of 2020 on Consumer Protection
- Cabinet Decision No. 66 of 2023 (Executive Regulation of the Consumer Protection Law)
CONSUMER RIGHTS — DEFECTIVE PRODUCTS
Upon discovery of a defect (Article 12 of the Law): The consumer has the right to demand, at the seller's expense and without additional cost, any of the following:
- Repair of the defective product
- Replacement with a similar product
- Full refund of the purchase price
The choice between these remedies belongs to the consumer.
Recurring defect (Article 13): If the same defect reoccurs three times within one year from the date of receipt of the goods, and the defect mater...