This Manual aims to introduce the reader to the provisions of the Consumer Protection Law in the United Arab Emirates. However, it should not be considered a comprehensive legal reference and does not replace the Law. The Manual shall be used as a tool to help understand the rights referred to as per the Law along with providing general guidelines to the consumers and suppliers that would contribute to consumer protection efforts and limit any disputes or disagreements between the consumer and the supplier.
The Consumer Protection Law No. 24 of 2006 has laid down the general rules for consumer protection and established the necessary mechanisms to activate the Law’s role in the economic movement and enable transparency in commercial transactions in which the consumer is an integral part.
1. The right to be protected against products, production processes and services that are harmful to consumers’ health and safety.
2. The right to be informed of the facts that help them take sound purchase and consumption decisions.
3. The right to choo...