Complaints Handling Policy

Dubai, United Arab Emirates
Telecommunications Regulatory Authority

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Complaints Handling Policy

1. Interpretation and Definitions

1.1. Except where expressly provided otherwise in this Policy, all terms used in this Policy, and defined in the .aeDA’s Common Definition Policy (as amended from time to time) will carry the meaning ascribed to them in that Common Definition Policy.

1.2. Except where the context otherwise requires, the following principles will apply in interpreting the terms and words used in this Policy:

a. words importing the masculine, feminine or neuter gender include any of them, and the singular includes the plural and vice versa;

b. clause or section headings are for ease of reference only and do not affect the meaning of this Policy;

c. references to notice mean notice in writing;

d. the Schedules and any appendices or annexures form part of this Policy;