The General Administration Of Customs - Abu Dhabi is committed to providing high-quality services to all stakeholders, according to the institutional context, in order to achieve its vision of "a world-leading customs authority that leads change in an effort to enhance security, facilitate trade and provide distinguished services." It also aspires to define and achieve the IT infrastructure, operations, and technical services provided, establish management practices of a forward-looking nature, formulate a roadmap to raise the business case, and establish steps for the roadmap. The IT service management system is applied in accordance with ISO 20000-1:2018 to all IT services provided to all interested parties.
This policy articulates our commitment to implement effective IT Service Management and provides various mechanisms to meet end user's requirements and expectations and ensure that they receive high-quality IT services that support the culture of excellence in service provision.
This policy articulates our top management commitment to the IT service management system efficiently and effectively, ensuring its ease of us...