In-Line with our vision "A world leading customs authority that leads change, with a zeal to enhance security, facilitate trade & provide distinguished services." Abu Dhabi Customs is committed to provide high quality services to all groups & segments of society. We believe in our customers' right to submit complaints, suggestions & praise, which are considered as key input to the development & improvement of our processes & the services provided. This policy articulates our commitment to implement an effective management system for the management of complaints, suggestions & praise & to provide various mechanisms to meet the customer requirements & to ensure that complaints, suggestions & praise are dealt with in an effective & flexible manner & in line with the adopted culture of excellence in service provision. This policy articulates our top management commitment to the complaints, suggestions & praise management system efficiently & effectively, ensuring its ease of use, impartiality, confidentiality & reliability of the information provided by the customer, & that the system is monitored & audited periodically in ac...