The document will be published soon. Until publication, the original format of the document is available for download.
Please note that the PDF contains Arabic and English texts presented in parallel.
The Federal Tax Authority Service Guide is a comprehensive procedural reference explaining how to access and apply for a wide range of FTA services. The document is identified as Version 2.0 | 2025. Each service is presented through a structured service card covering the service name and customer categories, description, service channels, estimated submission and processing times, account requirements, required documents and forms, procedures, FAQs, fees, relevant publications and applicable eligibility terms and conditions.
The Guide covers general tax procedure services including tax clarification requests, reconsideration requests, inquiries, administrative exception requests and applications to change the input tax apportionment method. It also addresses declarations of lost or damaged excise goods, complaints and feedback, suggestions, administrative penalty instalment or waiver requests and the issuance of tax residency and commercial ac...