FAQ: The employer refuses to pay the full end-of-service benefits amount (EoSB) or calculates it incorrectly after resignation or termination.

Answer:

• Calculate entitlement as per the UAE Labor Law. Refer to our guides: How is the end-of-service benefits (EOSB) calculated for a full-time worker? and How is the end-of-service benefits (EoSB) calculated for a part-time worker?  

• It is highly advisable to formally notify the employer in writing first before escalating the matter. Submit a written letter or email to the employer that refers to the termination date,  total period of service, provides the calculation of EoSB and requests payment within a specific timeframe. This action demonstrates good faith and creates documented evidence.

• File a complaint with MoHRE via app/website by choosing the “non-disbursement of EoSB benefits” and filling in the required data.

• Employers must pay within 14 days of contract end. 

  MoHRE can take step-by-step actions against non-compliant employers, including suspension of issuance of new work permits for the establishment or restrictions on renewal of work permits. Also, employers faces fines of up to AED 1M as per Article 63