Unified UAE Legislation Database
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CBUAE Establishment of an Ombudsman Unit for the United Arab Emirates Regulation

Status

In force

Issuing Authority

Central Bank

Effective date

XX.XX.XXXX

Official Link

https://

 

جدول المحتويات
Table of Contents
Subjectالصفحة
Page
الموضوع
INTRODUCTION2المقدمة
OBJECTIVES3الأهداف

CENTRAL BANK OF THE U.A.E.

### Introduction

One of Central Bank's objectives, as mandated by the Decretal Federal Law No. 14 of 2018 Regarding the Central Bank & Organization of Licensed Financial Institutions and Activities and its amendments, is to establish Regulations for the protection of Consumers of Licensed Financial Institutions.

The Central Bank has the right to establish a unit with an independent legal personality to receive and to handle Complaints from Consumers of Licensed Financial Institutions.

This Regulation is issued pursuant to the powers vested in the Central Bank according to Article (121) of the aforementioned Decretal Federal Law and to Article (110) of the Federal Law No. 6/2007 concerning the Organization of Insurance Operations and its amendments.

Post replacement of the Insurance Authority with the Central Bank in all competencies and legislation, pursuant to Article (2) of the Decretal Federal Law No. 24/2020 concerning Amending Certain Provis...