The Land Department is committed to provide outstanding services in accordance with the expectations and needs of its customers and to make the customers happy. The Land Department believes that customer complaints are opportunities for development and improvement. For this purpose, the Land Department provides its customers with the following:
- An integrated system for dealing with complaints in accordance with the requirements and provisions of ISO 10002: 2018 and the unified complaint system of the Government of Dubai. Complaints can be submitted through this system, which is user friendly, impartial, and maintains the confidentiality and reliability of the information provided by customers.
- The system is monitored and verified on a regular basis in accordance with the best local and international practices.
- Provision of human, financial and technical resources to ensure effective and efficient application of the customer complaint management system.
- Reviewing and updating the policy on a regular basis to ensure suitability and effectiveness in achieving the happiness of customers.
- Full commitment with the laws and regulations an...