Abu Dhabi Customs acknowledges the importance of complying with customer and stakeholder requirements and considers maintaining its operations under all circumstances a top priority. It works continuously to provide an integrated business continuity management system to enhance institutional resilience and ensure service continuity in the event of any disruptions.
Abu Dhabi Customs also recognizes that exceptional circumstances can occur unexpectedly, such as severe weather conditions, terrorist attacks, pandemics,
infrastructure and technology failures, and even the loss of major customs clearance firms. Although these occurrences are rare, they can have catastrophic effects, necessitating proactive preparation and response.
Therefore, Abu Dhabi Customs commits to the following:
- Compliance with legal, regulatory, and legislative requirements in the country, as well as adherence to the National Emergency Crisis and Disaster Management Authority (AE/SCNS/NCEMA 7000:2021) and ISO 22301:2019 standards for business continuity management, along with internationally recognized best practices.
- Ensuring the continuity of service delivery an...