Unified UAE Legislation Database

16 Consumer Protection in the UAE

Status

In force

Issuing Authority

Effective date

XX.XX.XXXX

Official Link

https://

A brief legislation overview by Real Law

The overview includes practical guidelines from CBUAE and analytical materials from Real Law.

Who is this overview for 

The overview is of interest to various categories of professionals:

•  Consumers

•  Entrepreneurs, businessmen and investors

•  Service providers, goods and services suppliers, sellers and merchants

•  Legal counsels, lawyers and related professions

•  Marketing and PR-specialists

Key regulation areas

According to Federal Law No. 15 of 2020 on Consumer Protection (as amended on 08.08.2023), consumer is defined as “every physical or juristic person who obtains a Good or Service - with or without charge - to satisfy his personal needs or the needs of others, or for which transactions or contracts are concluded therewith.” Thus, consumer protection law in the UAE covers both B2C and B2B sectors.

 

Relevant UAE legislation regulates key issues on consumer protection. Among the key aspects of consumer protection legislation are: 

- consumer rights, 
- law remedies to ensure consumer protection, 
- obligations of suppliers of goods and services,
- regulation of relations between consumers a...